Frequently asked questions
Quick answers about orders, payment and delivery. For anything else, visit the Help Centre.
Orders, payment and delivery
How do I receive my code?
After you pay, submit your transaction ID on the order page. Once the payment is verified, the code appears in the order under My orders, and we email you a link to it.
How long does delivery take?
Most orders are delivered soon after the payment is verified. Each product page shows its own delivery time.
Which payment methods can I use?
bKash, Nagad, Rocket, Upay, Bangla QR, bank transfer (NPSB) and USDT (BEP20). Any payment fee is shown as its own line before you place the order.
How long do I have to pay?
The order page shows the time left to complete payment. If the payment isn't submitted by then, the order expires and you can simply place a new one.
What if a code doesn't work?
Open the order under My orders and report it through Disputes & Support, or contact us on WhatsApp, Messenger or email.
Something I want is out of stock.
Choose Email me when it's back on the product page. We email you once, as soon as it is available again.