Help Centre
Answers to what people ask most — or see the FAQ. Can't find yours? Reach us on the channels below — for an order, replying to its email works too.
Orders & delivery
How do I receive my code?
After you pay, submit your transaction ID on the order page. Once the payment is verified, the code appears in the order under My orders, and we email you a link to it.
How long does delivery take?
Most orders are delivered soon after the payment is verified. Each product page shows its own delivery time.
How long do I have to pay?
The order page shows the time left to complete payment. If the payment isn't submitted by then, the order expires and you can simply place a new one.
Can I check an order without signing in?
Yes. Use Track Order with your order number and the email address on the order.
What if a code doesn't work?
Open the order under My orders and report it through Disputes & Support, or contact us on WhatsApp, Messenger or email.
Payment
Which payment methods can I use?
Every available method is listed at checkout. Any payment fee is shown as its own line before you place the order.
Why does my payment need to be verified?
Every payment is verified before an order is prepared, so a code is only ever delivered for a payment that has actually arrived. The order page shows each step: Payment submitted, Verifying payment, Payment verified, Preparing your order and Delivered.
Account & security
Do I need an account to buy?
No. Check out as a guest with your email address — your order link and codes are sent there. Signing in later with the same address adds the order to your account.
Something I want is out of stock.
Choose Email me when it's back on the product page. We email you once, as soon as it is available again.
Resellers
How do I become a reseller?
Apply on the reseller page. Every application is reviewed; a National ID or passport number and a mobile number are required.
Still need help?
We reply to every message. For an order, include its number (GM…).